Customer Service

Description

Job Summary: We are seeking a Customer Service Assistant with a service-oriented mindset, genuine empathy, and excellent communication skills to handle interactions and resolve inquiries. Key Highlights: 1. Genuine vocation for service and authentic empathy. 2. Excellent communication and ability to build trust. 3. Solve problems judiciously and make customers feel well-served. Autovans is looking for a person with a true service vocation, genuine empathy, excellent communication skills, and the ability to build trust with our customers. If you are someone who knows how to listen, solve problems judiciously, and make customers feel well-served, we want to meet you. On-site work – Miraflores **WHAT WILL YOU DO?** Customer service via WhatsApp, phone calls, and in person. Scheduling and follow-up of appointments. Resolving inquiries and complaints with empathy and sound judgment. Following up with pending customers. Recording and managing information. Coordinating with technical staff and advisors. Providing a warm, professional, and organized customer experience. **REQUIREMENTS (IMPORTANT)** \-Minimum 2 years of REAL experience in customer service. \- Excellent verbal and written communication skills. \- Strong WhatsApp writing skills. \- Ability to handle demanding or uncomfortable customers. \- Organization, speed, and sound judgment to prioritize tasks. \- Commercial aptitude (building trust and helping confirm appointments). \- Basic/intermediate Excel and system operation skills. WE HIGHLY VALUE EXPERIENCE IN: automotive workshops clinics premium services after-sales service consultative call centers DO NOT APPLY IF: \- You only want to reply to messages without engagement. \- You cannot handle pressure. \- You lack genuine empathy toward customers. \- You struggle to communicate clearly. WE OFFER \- Fixed salary: S/1,500 \- Performance bonus: S/500 to S/1,200 · Send CV to: consultoria.arkadia@gmail.com · Send CV to: 946145363 – 955538961 Salary: S/.1,500\.00 \- S/.2,300\.00 per month Workplace: On-site employment