Customer Service Agent (Call Center)

Description

Job Summary: We are seeking a Customer Service Agent to serve as the first point of contact, handle inquiries, provide efficient support, and ensure a positive customer experience. Key Highlights: 1. Customer service and support experience 2. Proficiency in customer experience and service management 3. Strong communication skills and empathy We are an innovative and growing Peruvian fintech company focused on delivering agile, secure, and efficient financial solutions to our customers. We seek passionate individuals with relevant experience to join our team and contribute to our company’s success. As a **Customer Service Agent** at Préstamo365, you will be the first point of contact for our customers. Your daily responsibilities will include handling inquiries, providing efficient support, and ensuring a positive customer experience. You will also be responsible for resolving incidents, processing requests, and helping improve customer satisfaction. This is a full-time, **on-site** position located in **San Isidro**. **Requirements** * Experience in customer service, customer support, and customer satisfaction, with the ability to understand and resolve user needs. * Proficiency in customer experience and service management, ensuring effective and professional communication. * Prior experience in call centers or similar roles involving direct customer interaction is highly valued. * Strong communication skills, empathy, attention to detail, and teamwork abilities are highly valued. * Basic knowledge of technological tools and motivation to learn and use new industry-specific platforms. **Benefits** * Full payroll from day one (all statutory benefits) * Career development path * Employment contract from day one * Fixed salary: 1,300 * Commissions: 350\-1,300 * Positive work environment Employment type: Full-time Salary: Starting at S/.1,300\.00 per month Experience: * Call center: 1 year (Mandatory) Work location: On-site employment