Customer Service Coordinator – Call Center

Description

Job Summary: We are seeking Customer Service Coordinators to supervise operations, resolve complex issues, and maintain a positive work environment. Key Responsibilities: 1. Supervise and coordinate the customer service team 2. Resolve complex problems and escalated situations 3. Prepare reports to improve team efficiency Join Our Team! We are currently recruiting **Customer Service Coordinators** for our Call Center. **Main Responsibilities** * Supervise and coordinate the daily activities of the customer service team. * Resolve complex customer issues and handle escalated situations. * Monitor performance metrics and prepare reports to enhance team efficiency. * Maintain a healthy and supportive work environment. **Benefits** * Formal employment with all statutory benefits * Base salary: S/1700 + 20% variable pay * Corporate discounts (food, entertainment) **Experience / Requirements:** * Minimum 3 years of experience as a Contact Center Service Teleoperator (ATC). * Completed secondary education (physical or digital document / mandatory requirement). * Employment certificate verifying at least 1 year of experience as an ATC teleoperator in a call center (physical or digital). * Availability to work on-site at our Lima office (Plaza San Martín). **Work Schedule (On-site)** * **Full Time:** 48 hours per week * **Shift Pattern: 6x1 (day off on Friday, Saturday, or Sunday)** * **Shift Hours: 06:00–15:00 / 10:00–19:00 / 13:00–22:00** **Application** Become part of our team — apply directly via the following link: https://forms.gle/eoMjd1xDGjmzZWSX7 Salary: S/.1,700.00 – S/.2,040.00 per month Work Location: On-site employment