Customer Service Coordinator — Afternoon/Night Shift

Description

Job Summary: We are seeking a Customer Service Coordinator with solid experience to manage customer and healthcare personnel support during the afternoon/night shift, requiring sound judgment and resolution capability. Key Highlights: 1. Responsible position with autonomy and problem-solving capability 2. We value solid experience and independent judgment 3. Stable full-time position with fixed and predictable working hours **Customer Service Coordinator — Afternoon/Night Shift** We are looking for a candidate with **solid professional experience** to coordinate customer and home-based healthcare staff support during the afternoon/night shift — a responsible role where judgment and resolution capability outweigh years of formal education. **Working Hours:** Monday to Saturday, 2:30 p.m. – 10:00 p.m. **Work Mode:** On-site, full-time **Compensation:** 1600 \+ statutory benefits \+ MYPE regime **Your Responsibilities:** * Respond to customer inquiries via WhatsApp, phone, and email, and coordinate nurse and technician assignments. * Exercise independent judgment to resolve daily situations — emergencies, shift changes, complaints — with minimal direct supervision, as management is not present during this shift. * Efficiently manage multiple systems and communication channels simultaneously. **We Are Looking For Someone Who:** * Has **at least 5 years of professional experience** in customer service, coordination, administration, or related fields (a completed professional degree is not required). * Is **re-entering the workforce** after a break (due to family, health, or other reasons) and seeks a long-term, stable position — not a temporary one. * Possesses **fluent proficiency with technology and digital platforms** — a non-negotiable requirement: WhatsApp Business, intermediate-level Excel, and genuine aptitude for learning new systems. A short practical test will be included in the selection process to verify this. * Demonstrates composure when making decisions independently, without requiring constant validation. * Communicates clearly, confidently, and courteously, both in writing and speech. **We Offer:** * A stable full-time position with fixed and predictable working hours. * Comprehensive onboarding and training during the first month. * A team that values experience and reliability over "youthful energy" — your career trajectory is precisely what we seek. Salary: S/.1,600\.00 \- S/.1,700\.00 per month Workplace: On-site employment