Customer Service (Waitress)

Description

Job Summary: We are seeking a proactive and committed waitress to deliver high-quality service, manage tables, cash register, and POS systems, and ensure an outstanding customer experience. Key Highlights: 1. Ongoing training and opportunities for growth. 2. Excellent team-oriented work environment. 3. Performance-based bonuses. Waitress / Customer Service – Restaurant Job Description We are looking for a committed and proactive waitress to join our team, delivering courteous, fast, and high-quality customer service. Candidates must have experience in customer service, table service, POS/cash register operation, and the ability to maintain order and cleanliness in the work area. Main Responsibilities * Provide customer service and ensure a friendly and efficient customer experience. * Perform table service, including taking and delivering orders. * Apply suggestive selling techniques, promoting dishes, beverages, and daily promotions. * Manage cash register and POS systems, accepting payments in cash, credit/debit cards, and digital payment methods, and issuing receipts. * Coordinate with the kitchen to ensure optimal service flow. * Verify food quality and presentation before serving. * Address inquiries, complaints, and requests with effective problem resolution. * Maintain order and cleanliness in the work area, adhering to sanitary protocols. * Prepare and organize tableware (plates, glasses, cutlery, trays). * Restock supplies and perform basic inventory control. * Support opening and closing procedures, special events, and peak hours. * Promote customer loyalty and contribute to their satisfaction. * Perform other duties assigned by the supervisor. * Basic knowledge of social media. Requirements * Minimum 3 months’ experience in restaurants, cafés, or customer service roles. * Knowledge of table service, order taking, and tray handling. * Experience with POS systems, cash handling, and invoicing. * Basic understanding of hygiene and food handling protocols. * Ability to work under pressure and during peak hours. * Strong customer service orientation and customer experience focus. * Proactive, responsible, and self-motivated. * Good communication skills and courteous demeanor. * Teamwork capability and coordination with kitchen staff. * Problem-solving skills and ability to handle complaints/reports. * Organized, punctual, and detail-oriented. * Energetic, dynamic, and professional appearance. * Commitment to service quality and customer satisfaction. Benefits * Competitive salary + tips. * Ongoing training and opportunities for advancement within the restaurant. * Excellent team-oriented work environment. * Performance-based bonuses. * Formal employment registration. Contact: 989 439 900 liseth Salary: S/.1,100.00 – S/.1,300.00 per month Workplace: On-site employment