Customer Support

Description

Job Summary: We are seeking a Customer Support Advisor to resolve complaints and inquiries related to mobile services, technical incidents, and equipment issues, ensuring an excellent customer experience. Key Highlights: 1. Strong service orientation and effective communication skills for customer support. 2. Resolution of complaints and inquiries regarding mobile services and technical issues. 3. Opportunities for professional development and career growth. Customer Support Advisor – Mobile Complaints \| Entel Chile At **Konecta**, we seek individuals with a strong service orientation, effective communication skills, and the desire to grow professionally. If you wish to build your career in customer support, this opportunity is for you! Work Modality * In-person * Schedule: Full-time * Shift: Afternoon What will be your responsibilities? You will provide telephone support via **inbound calls** to **Entel Chile – Mobile** customers, resolving: * Complaints and inquiries regarding mobile services. * Technical incidents. * Issues related to devices or lines. * Guidance and solutions to ensure an excellent customer experience. Training Selection Process * Modality: In-person. * All stages include evaluations. * **Welcome Bonus of S/ 40 per day of attendance at training** * Mon–Fri 2:30 PM – 10:00 PM Working Hours * In-person operations. * Afternoon shift. * Rotating schedule within the time frame of **12:00 p.m. to 10:00 p.m.** * Workdays: **Monday through Sunday**, with **one rotating day off (Friday, Saturday, or Sunday)**. * **8-hour workday \+ 1-hour break**. Benefits * **Fixed salary of S/ 1,300\.** * Variable compensation based on performance indicators and/or commissions. * **Career Path Line Bonus of up to S/ 230** (Edenred Gift Card). * Formal employment registration from date of hiring. * Opportunities for professional development and career growth. Salary: S/.1,300\.00 \- S/.1,500\.00 per month Work Location: On-site employment