Driver Onboarding Executive

Description

Job Summary: We are seeking an empathetic, results-oriented individual to grow and retain our driver fleet by building trust-based relationships and supporting their successful integration into the platform. Key Highlights: 1. Collaborative culture where you can propose and lead projects. 2. A space that values your well-being and professional growth. 3. Promotes driver retention and continuous improvement. At **Directo App**, we have been moving people with confidence since 2008\. We are the official mobility provider for Jorge Chávez International Airport and the most important shopping malls in Lima. We seek an empathetic, results-oriented individual with a genuine service orientation who wants to join the team responsible for growing and retaining the driver fleet that sustains our operations. We especially value the ability to build trust-based relationships, detect early warning signs, and support each driver from first contact through full integration into the platform. What do we require? * Experience in customer service, sales, coordination, or similar roles involving follow-up and retention. * Ability to manage multiple cases simultaneously with organization and sound judgment. * Clear, empathetic, and persuasive communication skills. * Basic Excel or spreadsheet proficiency for reporting results. * Proactivity in identifying issues before they escalate. What will you do? * Recruit and onboard drivers meeting established requirements, verifying documentation, background checks, and vehicle conditions. * Coordinate their participation in initial training sessions to ensure proper platform usage. * Support drivers from onboarding through the effective start of service delivery. * Conduct empathetic follow-up during the first three months, monitoring activity and adherence to the minimum weekly service requirement. * Promote goal achievement by communicating available bonuses and incentives. * Proactively identify signs of deactivation or low productivity and implement corrective actions. * Submit periodic performance reports to supervision and collaborate on continuous improvement of the onboarding and retention process. We offer: * Formal employment registration from day one, including all statutory benefits. * Safe transportation with discounts on our taxi fleet. * Corporate discounts with partner brands. * A collaborative, flat, and approachable culture where every person can propose and lead projects. * A space that values your well-being and professional growth. Work modality: * Hybrid model: 2–3 days per week onsite in Miraflores / remainder remote, based on weekly scheduling. * Monday to Friday, 9:00 am to 6:00 pm Wishing you great success in this process! Salary: S/.1,400\.00 per month Application question(s): * Have you worked in personnel onboarding, onboarding, or affiliation processes? * Please indicate your district of residence Workplace: Onsite employment