FRONT DESK AGENT

Description

Job Summary: We are seeking a Front Desk Agent for Nobility Hotels with experience in check-in/out, sales, guest service, and cash handling. Key Highlights: 1. Minimum 1 year of experience in hotel front desk positions 2. Advanced English and proficiency in hotel management platforms 3. Customer orientation and problem-solving skills **Nobility Hotels** **Experience and Knowledge Required per Position or Department** **FRONT DESK** * Front Desk Agent **Main Responsibilities:** Perform check-in and check-out procedures in accordance with established policies and procedures. Promote sales of: early check-in, late check-out, upsells, and walk-ins. Respond to guest requests (information, wake-up calls, transportation, etc.). Handle and resolve guest complaints. Answer internal and external telephone calls received by the hotel. Use the PMS platform to process billing and fulfill guest requests. Perform cash reconciliation at the beginning and end of each shift. Issue receipts and invoices and collect payments. Manage, create, and confirm reservations. Additional duties as assigned by the direct supervisor. **Experience and Knowledge Requirements:** Completed technical or university education in hotel services administration, hospitality and tourism administration, business administration, or related fields. Minimum 1 year of experience in similar positions. Intermediate-level proficiency in Microsoft Office and Excel. Advanced English. Basic Office skills; Zeus and Infhotel platforms (preferred). Availability to work 48 hours per week on rotating shifts. Minimum education requirement: technical degree; 1 year of experience required. **Competencies:** Customer orientation, complaint handling, and problem-solving\- Planning and organization. Proactivity, responsibility, honesty, flexibility. Results orientation. Collaborative teamwork. Analytical thinking. **Attention:** Human Resources Department, Ghilary Vega Employment Type: Full-time Work Location: On-site