Customer Service Manager

Description

Job Summary: We are seeking a proactive, analytical, and customer-oriented Customer Service Manager to efficiently handle customer inquiries, complaints, and incidents. Key Highlights: 1. Manage customer inquiries, complaints, and incidents 2. Analyze root causes of dissatisfaction and monitor CX metrics 3. Leadership and communication skills for problem resolution **Customer Service Manager (CSM)** We seek a proactive, analytical, and customer-oriented individual capable of efficiently managing customer inquiries, complaints, and incidents. **Key Responsibilities** * Handle store-related inquiries, complaints, incidents, and requests. * Classify and register cases using the AppSheet platform. * Analyze root causes of customer dissatisfaction via the AppSheet platform. * Prepare reports for the immediate supervisor regarding complaints and incidents requiring coordination or meetings with stores. * Monitor and review Customer Experience (CX) metrics for the department. * Track reported cases until appropriate resolution and closure. **Requirements** * Minimum experience in the logistics field * Intermediate-level Excel proficiency * Currently pursuing a technical or university degree, at minimum * Leadership and communication skills * Ability to manage incidents and resolve problems **Working Hours:** Monday to Saturday, 9:00 a.m. to 6:00 p.m. **Compensation:** S/ 1,300 RXH Salary: S/.1,200\.00 \- S/.1,300\.00 per month Work Location: On-site employment