Integration Analyst

Description

Job Summary: Provide technical support and guide seller integrations, ensuring successful connection to the platform and resolving incidents. Key Responsibilities: 1. Technical support and guidance for seller integrations. 2. Collaboration with internal teams to resolve complex cases. 3. Proposing continuous improvements to support and integration processes. **Job Description** ---------------------- Provide technical support and guide seller integrations, ensuring successful connection to the platform. * Provide technical support to sellers during the platform integration process. * Assist with configuration, implementation, and use of APIs for onboarding processes. * Guide users in adopting available integration solutions. * Interpret technical documentation and translate it into clear information for non-technical users. * Diagnose and resolve incidents related to integrations, connectivity, and platform usage. * Perform functional validations and testing of integrations. * Identify root causes of technical issues and propose effective solutions. * Manage inquiries and requests using support tools. * Collaborate with internal Product, Technology, and Operations teams to resolve complex cases. * Propose continuous improvements to support, onboarding, and integration processes. * Keep technical documentation and user guides up to date. * Communicate technical solutions clearly, effectively, and customer-focused. * Track incidents and ensure resolution within established timeframes. * Monitor the proper functioning of implemented integrations. **Candidate Requirements** -------------------------- * Minimum 1 year of experience in technical support or related roles. * Knowledge of APIs (REST, SOAP, Webhooks, etc.). * Proficiency with support tools (Jira, Zendesk, Freshdesk, or similar). * Basic knowledge of Python, JavaScript, or other programming languages. (Desirable) * Familiarity with VTEX or Shopify platforms. (Desirable) * Experience in e-commerce or SaaS solutions. (Desirable) * Experience with Postman or other API testing tools. (Desirable) * Intermediate spoken and written English. (Desirable) This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we continuously seek to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and create opportunities that keep us at the forefront — driving us to constantly reinvent ourselves to deliver the best shopping experience at every touchpoint with us.