Preferred Customer Associate

Description

Job Summary: This position provides personalized customer service for preferred accounts, resolving issues, tracking inquiries, and complaints independently and with excellent communication. Key Highlights: 1. Personalized service for preferred accounts 2. Independent analysis and resolution of issues 3. Excellent communication and focus on resolution **Before applying, select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills. **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.