Receptionist

Description

Position Summary: We are seeking a proactive and friendly Receptionist to serve as the first point of contact at our center, managing clients, appointments, payments, and the medical team’s workflow. Key Highlights: 1. Customer service, cashier, and operational administrative experience. 2. Proficiency with digital tools and ability to clearly explain information. 3. Affinity for animals and ability to work in a dynamic environment. We seek a proactive, organized individual capable of maintaining a professional and friendly demeanor even during peak demand periods. As the center’s first point of contact, you will serve as a direct bridge between the medical team and clients, directly contributing to a professional, warm, and orderly experience during every visit. **Key Responsibilities** * Greet and assist clients and their pets warmly, empathetically, and professionally. * Manage the appointment schedule in real time (scheduling, confirmations, and rescheduling). * Provide clear and accurate information regarding services, timelines, and costs. * Process payments, issue receipts/invoices, and manage cash handling during client visits. * Register patients and update clinical records promptly and accurately. * Manage phone calls, WhatsApp messages, and other communications efficiently and with timely follow-up. * Coordinate patient flow with the medical team to prevent disorganization or bottlenecks. * Maintain an organized, efficient, and center-aligned reception area. **Requirements:** * 1–3 years of experience in reception, customer service, cashier duties, or operational administrative roles. * Experience handling payments, invoicing, and daily cash management. * Proficiency with digital tools (Excel / CRM / scheduling systems / WhatsApp Business). * Ability to clearly and confidently explain service offerings and associated costs. * Ability to work effectively under constant client flow while maintaining order and courtesy. * Affinity for animals. **Highly Valued Skills** * Service orientation and ability to instill confidence from the first interaction. * Organization and attention to detail. * Proactivity and real-time problem-solving. * Emotional stability and strong client conflict management skills. * Experience in veterinary clinics, healthcare centers, or diagnostic service facilities (preferred). **Conditions** * Schedule: Mon–Fri: 9:00 am – 6:00 pm * Saturdays: 9:00 am – 1:00 pm To apply, please send your updated CV to: carruiterolucero@gmail.com Employment Type: Full-time Work Location: On-site