Reports Executive

Description

Position Summary: Serve, inform, and guide patients; coordinate medical documentation; and manage administrative closing-of-cash and patient satisfaction survey processes. Key Responsibilities: 1. Collaborate with and guide patients through care processes 2. Serve, collaborate with, and provide information to the general public 3. Coordinate and deliver documentation directly to patients **Description** **Offer** -------------------------- Serve, collaborate with, and provide information to the general public. Inform and process requests for medical information. Provide information regarding locations and general reference points for care services. Collaborate with and guide patients through care processes in any service of the Clinic. Receive and register patients' requests for medical documentation. Coordinate with personnel from the Clinical Records Archive, Medical Directorate, and other departments to prepare requested documentation. Coordinate and/or deliver requested documentation directly to patients. Receive patient complaints and/or suggestions. Receive, deliver, and register documents arriving at the clinic to their respective recipients. Receive, dispatch via courier service, and register various documents sent outside the clinic. Prepare and report daily cash closing. Evolve from a static role to a dynamic one by physically accompanying vulnerable or disoriented patients throughout their care journey. Proactively administer patient satisfaction surveys upon completion of outpatient care. **Requirements** **Candidate** ------------------------------ * + Incomplete university-level technical studies in Administration, Secretarial Studies, Law, or related fields * + 1 year of customer service or call center experience, preferably in healthcare or hospitality sectors * + Intermediate English proficiency (desirable) **Selection** **Process** ---------------------------- The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About** **Us** ---------------------- Auna is a leading organization whose primary commitment is delivering health and wellness to its members and patients. We pursue continuous innovation to provide high-quality, accessible health solutions for all. We operate in Peru, Colombia, and Mexico, and employ over 14,500 collaborators. At Auna, we implement a comprehensive, person-centered health care model—the most important pillar of our mission. **Our** **Benefits** --------------------------- * Medical insurance * Training and courses * Wellness activities * Meal subsidy * Product discounts