TECHNICAL SERVICE ASSISTANT

Description

Position Summary: Ensure documentation and traceability of equipment in technical service, coordinating with key departments and maintaining smooth communication. Key Highlights: 1. Control of incoming services and case tracking. 2. Effective coordination with technical team, warehouse, and imports. 3. Management and organization of relevant documentation for the department. Position Objective Ensure orderly and traceable documentation and information for each equipment entering the technical service department (ticket \- diagnosis \- quotation \- spare parts/PO \- repair \- delivery), meeting SLA timelines and maintaining clear communication with the imports, warehouse, and technical teams. Main Responsibilities \- Maintain control of incoming services (complete registration, photos/evidence, case status, and responsible personnel) and keep the tracking dashboard updated. \- Coordinate with the technical team and ensure adherence to deadlines. \- Coordinate with warehouse and imports regarding spare parts delivery when stock is unavailable. \- Monitor spare parts inventory (minimum levels, movements, stockouts, traceability by ticket). \- Manage and organize relevant documentation as well as established departmental templates. Skills and Competencies (Mandatory) \- Basic knowledge of processes. \- Customer service orientation and situation handling. \- Orderliness, follow-up, and operational discipline. \- Strong written communication skills. \- Proficiency in Excel/Sheets (dashboards, filters, ticket and spare parts tracking). \- Basic English. Requirements \- Education: Technical or university degree. \- Experience: 2–3 years in technical support, operations, or similar roles. \- Proficiency in Office Suite (Excel, Word, Outlook). Benefits \- Formal employment contract from day one (general regime). \- Full social benefits. \- Statutory Life Insurance. \- Profit sharing. \- Market-competitive salary, determined by evaluation. Application: Submit CV indicating expected remuneration. Employment Type: Full-time, Permanent Salary: S/.1,130\.00 \- S/.1,500\.00 per month Work Location: On-site employment