Complaints Analyst

Description

Job Summary: We are seeking a Complaints Analyst to analyze, investigate, and follow up on customer complaints, generate statistical information, and coordinate related processes. Key Responsibilities: 1. Analyze and follow up on customer complaints 2. Generate and present statistical information on complaints 3. Coordinate administrative processes and customer-related activities We are a market-leading company specializing in corrugated cardboard packaging and paper-derived products. We are currently looking for (01) **COMPLAINTS ANALYST** for our **VILLA EL SALVADOR** plant. **REQUIREMENTS:** \- Technical graduate and/or Bachelor’s degree in Business Administration or related fields. \- One year of experience as a complaints assistant or analyst. \- Intermediate-level proficiency in Excel. **MAIN RESPONSIBILITY:** \- Analyze, investigate, and follow up on complaints related to company operations and all associated components submitted by customers, in accordance with established procedures. \- Generate and present statistical information regarding complaint process performance, root causes, improvement opportunities, etc. \- Carry out administrative procedures and coordinate with relevant departments to issue documents following complaint resolution. \- Coordinate with customers regarding the handling of material shortages. \- Promptly notify relevant departments of identified inconsistencies and/or failures. **BENEFITS:** \- Bi-weekly salary payments. \- Food subsidy covered at 70% by the company. \- EPS health insurance covered at 70% by the company. Employment Type: Full-time Salary: S/.1\.00 \- S/.2\.00 per month Application Questions: * What is your expected salary? * In which district do you reside? * What is your current academic status? * How many years of experience do you have in customer service/complaints handling? Work Location: On-site employment