Client Intake Specialist - ANSL

Description

Summary: This role involves conducting client intake, screening leads, and communicating empathetically with prospective clients for a personal injury firm. Highlights: 1. Engage with clients during sensitive times with empathy and professionalism 2. Utilize case management systems to accurately document details 3. Evaluate case viability and route leads to legal professionals **About Us:** We are a nationally recognized personal injury firm. With over $1 billion recovered for clients, we handle cases ranging from car accidents to medical malpractice. **Salary:** $850 \- $940 USD (monthly) **Key Responsibilities:** * Conduct initial intake calls with prospective clients, gathering key case details and documenting them accurately in the case management system (e.g. Filevine). * Screen and evaluate incoming leads to determine case viability before routing them to attorneys and case managers. * Communicate with clients in a professional, empathetic manner during what is often a stressful and sensitive time. * Follow up with prospective clients to collect outstanding documentation and complete the intake process. * Maintain accurate, organized intake records and adhere to firm confidentiality policies and procedures. **Skills:** * Strong organizational and time management skills, able to handle a high volume of inbound and outbound calls * Detail\-oriented, with accurate and efficient data entry * Clear and professional communication, both written and verbal * Empathetic and patient, comfortable working with clients in sensitive or high\-stress situations * Tech\-savvy and comfortable using legal case management software like Filevine or similar platforms **Qualifications:** * 1\+ years of experience in an intake, customer service, or call center role (personal injury or legal experience a plus) * Bilingual (English/Spanish) * Proficiency in Microsoft Office Suite * Strong English communication (written \& spoken) * High\-speed wired internet (200 Mbps minimum) * Windows 10/11 or Mac, minimum 8GB RAM, i5 or equivalent **Setting:** 100% Remote **Schedule:** Monday to Friday \- 9:00 am to 6:00 pm (EST) Job Type: Full\-time Pay: S/.2,860\.00 \- S/.3,160\.00 per month Education: * Bachelor's (Required) Experience: * administrative: 2 years (Required) Language: * advanced English (Required) Work Location: Remote