Assistant Operations Coordinator

Description

Summary: This role involves processing and prioritizing maintenance requests, dispatching vendors, and maintaining digital records to ensure exceptional property management service. Highlights: 1. Focus on exceptional digital proficiency and software management 2. Opportunity for remote troubleshooting and problem-solving 3. Work independently in a fully cloud-based environment **About Us:** We are a forward\-thinking and growing property management company dedicated to providing exceptional service to property owners and residents. We ensure that our clients’ assets are managed with the highest level of professionalism through a mix of hard work, teamwork, and procedural structure. **Salary:** $1,000 \- $1,100 USD (monthly) **Key Responsibilities:** * Process and prioritize incoming resident and property manager maintenance requests received via digital systems (e.g., property management software, email). * Dispatch and schedule external vendors and in\-house technicians for repairs and maintenance tasks, ensuring alignment with service agreements and property\-specific needs. * Maintain accurate and up\-to\-date digital records of all maintenance work orders, communications, invoices, and repair history in the property management system. * Conduct digital follow\-ups (email, phone, chat) with residents and vendors to confirm work completion and ensure quality of service. * Review vendor invoices for accuracy against approved work orders and submit them for payment processing. * Serve as a clear and professional digital liaison between residents, property managers, maintenance staff, and vendors. * Assist in coordinating urgent and after\-hours maintenance responses as needed, using remote communication tools. **Skills:** * Exceptional digital proficiency and experience managing multiple software platforms. * Strong organizational skills and attention to detail for precise record\-keeping. * Excellent written and verbal communication skills for professional digital correspondence. * Ability to troubleshoot and problem\-solve maintenance issues in a remote capacity. * Proven ability to work independently and manage time effectively in a fully remote setting. * Comfort and proficiency working entirely in a cloud\-based environment. **Qualifications:** * High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus. * Minimum 2 years of experience in administrative support, customer service, or coordination, preferably within property management or real estate. * Experience with property management software (e.g., AppFolio, Buildium, Yardi), MS Office Suite/Google Workspace, and video conferencing tools is a plus. * Strong English communication (written \& spoken) * High\-speed wired internet (200 Mbps minimum) * 2 screen set\-up, Windows 10/11 or Mac, minimum 8GB RAM, i5 or equivalent **Setting:** 100% Remote **Schedule:** Monday to Friday \- 9:00 am to 6:00 pm (EST) Job Type: Full\-time Pay: S/.3,385\.00 \- S/.3,725\.00 per month Education: * Bachelor's (Required) Experience: * admin/customer service: 2 years (Required) Language: * advanced English (Required) Work Location: Remote