Customer Service Advisor / Virtual Channels

Description

Job Summary: We are seeking Customer Service Advisors to interact with customers, resolve inquiries, and prevent complaints through written communication. Key Highlights: 1. Friendly and effective written customer support 2. Prevention of complaints and identification of errors in products/services 3. Inclusive work environment with equal opportunities Coolbox \- RadioShack, a retail sector company, is currently looking for full-time Customer Service Advisors / Virtual Channel representatives for our Miraflores office. **Requirements:** \- Customer service experience. \- Knowledge of customer service principles. \- Availability to work from 1:00 p.m. to 10\.00 p.m. **Responsibilities:** * Provide courteous written responses to customer communications regarding products, resolving their questions, inquiries, suggestions, requests, complaints, and grievances. * Prevent complaints or grievances by identifying deviations and errors in products or services as part of customer service delivery. **Work Schedule:** 1:00 p.m. to 10\.00 p.m. One day off per week (either Saturday or Sunday) **Work Location:** Miraflores (Benavides Ave.) "At Coolbox, we promote an inclusive work environment. Therefore, in our selection processes, we ensure equal opportunities for all candidates to join our team." Salary: S/.1,135\.00 \- S/.1,175\.00 per month Work Location: On-site employment