Customer Service and Technical Support

Description

Job Summary: We are seeking talented individuals committed to customer support, providing telephone assistance and managing incidents to ensure high-quality service. Key Highlights: 1. Growth opportunity and career path 2. Excellent work environment 3. Paid training Join Ápex América! We are a leading company in the Telecommunications sector with over 20 years of experience, committed to delivering an exceptional experience to our customers. We are currently seeking new talent to join our team. Responsibilities * Provide telephone-based customer service and support. * Identify, assess, and manage incidents reported by users. * Escalate cases to the appropriate specialized department for timely resolution. * Ensure efficient and high-quality service experiences. **Requirements** * Minimum 3 months of experience in Customer Service with knowledge of support or Technical Support in a call center environment. * Basic knowledge of Technical Support. * Completed secondary education. * Ongoing or completed technical or university studies (preferred). * Strong communication skills and customer orientation. **Schedule** * Monday through Saturday. * Working hours from 8:00 a.m. to 6:00 p.m. * Fixed day off on Sundays. **Benefits** * Fixed salary of S/ 1,200\. * Performance voucher of S/ 226\. * S/ 100 Gift Card for perfect attendance. * Full payroll registration from day one. * Paid training. * Corporate agreements and discounts. * Growth opportunity and career path. * Excellent work environment. Apply now and grow with us! We seek committed individuals with a service-oriented mindset and a desire to develop professionally. Workplace: On-site employment