EB Operations Assistant Manager

Description

Position Summary: We are seeking an EB Operations Assistant Manager to lead teams and optimize processes, ensuring exceptional service delivery and compliance with standards. Key Highlights: 1. Leads teams and optimizes processes to deliver exceptional service. 2. Implements continuous improvements and digital transformation in operations. 3. Fosters a collaborative environment and develops team talent. **Introduction** Welcome to Gallagher—a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence—empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture rooted in trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role, in our brokerage division, in our benefits and human resources consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s living the Gallagher Way. **Description** Are you passionate about leading teams and optimizing processes to deliver exceptional service? As an EB Operations Assistant Manager, you will be a key contributor in ensuring that human risk operations management is conducted agilely, accurately, and in alignment with internal and regulatory standards. This role is critical to implementing continuous improvements that enhance the customer experience and strengthen our commitment to excellence. **How You’ll Make an Impact** In this role, your work will make a difference by:* Supervising and coordinating operational activities to ensure efficient, high-quality service delivery. * Implementing continuous improvement initiatives that digitally transform operational processes. * Ensuring customer needs are addressed promptly and accurately—exceeding their expectations. * Monitoring key performance indicators (ANS, quality, productivity) using tools such as Power BI to ensure goal attainment. * Building strong relationships with insurers, negotiating service agreements, and resolving critical cases. * Fostering a collaborative work environment—motivating and developing the team to reach its full potential. * Ensuring compliance with regulatory requirements and internal standards—promoting transparent and reliable operations. **About You** We’re looking for someone who:* Has experience leading teams and managing operations in dynamic environments. * Possesses exceptional problem-solving and decision-making skills. * Is proficient in using analytical tools such as Power BI to monitor and optimize processes. * Has a customer-centric mindset, with the ability to build strong relationships and negotiate effective agreements. * Is passionate about continuous improvement and digital transformation. * Promotes an inclusive and collaborative environment—valuing diverse ideas and perspectives. * Has solid knowledge of regulatory requirements applicable to the insurance and human risk sector. Your gender, age, or background doesn’t matter—if you meet the requirements and share our passion for operational excellence, we want to meet you!