Project Manager

Description

Position Summary: We are seeking a Project Manager with experience in ITIL, ITSM, and IT service management to lead the PMO and digital transformation projects for a government client. Key Highlights: 1. Lead the PMO and standardize methodologies (PMI/Agile). 2. Oversee the implementation and integration of ITSM and Help Desk solutions. 3. Coordinate and present executive project progress reports. **Job Description** CFK Technologies is a company dedicated to ITIL process consulting, sales and implementation of IT Service Management (ITSM) solutions, and software development for enterprises in Peru and abroad. We seek service-oriented professionals with proven experience, strong learning capability, and high motivation for the Project Manager position supporting a major Peruvian government client. **REQUIREMENTS:** · Professional degree in Systems Engineering, Electronics, Computer Science, Industrial Engineering, Business Administration and Systems, or related fields. · Master’s degree in Systems, Project Management, or Digital Transformation in organizations. · Minimum of 8 years of general professional experience providing systems services, project management, or digital transformation services in public and/or private entities. · Minimum of 5 years of specific experience in IT Project Management, ITIL consulting, or ITSM service management. · PMP (Project Management Professional) certification and/or diploma/specialization in Project Management related to Information Technology (IT) or Telecommunications. · Desired: training or knowledge in COBIT 2019, ITIL Foundations, ISO 27001, Help Desk applications, or Customer Support. **Responsibilities:** * Lead the PMO and standardize methodologies (PMI/Agile). * Develop and maintain an updated joint work plan for ITSM specialists (technical and functional), including activity schedules, milestones, responsible parties, and dependencies. * Coordinate technical follow-up meetings with the ITSM specialist team and the client. * Supervise the identification, validation, and documentation of customer-prioritized support workflows, incidents, and requirements. * Supervise the development, standardization, and updating of service catalogs to be implemented in the client’s Help Desk solution. * Supervise Help Desk installation, configuration, and customization activities, ensuring alignment with defined functional workflows. * Supervise Help Desk integration with the client’s systems, validating developments and ensuring data and event traceability. * Supervise and validate the preparation of technical, functional, and operational documentation for the ITSM solution (e.g., manuals, test plans, configuration management matrices, traceability records, etc.). * Consolidate user feedback and channel it for technical or functional adjustments. * Coordinate and supervise training and/or refresher sessions for the client’s technical operators. * Prepare and present executive project status reports, including risks, issues, completed milestones, and pending items. * Produce technical and functional presentations for client validation meetings or follow-up sessions. **Employment Type:** Part-time **Work Location:** 95% remote Employment Type: Half-time, Temporary Salary: S/.3,000.00 \- S/.3,500.00 per month Application Question(s): * Do you have a certificate or employment verification letter from each company where you have worked or currently work? * If selected, are you available to start immediately, or from what date could you join? Work Location: Remote employment