Junior Operational Service Manager

Description

Job Summary: You will be responsible for the end-to-end management and continuity of cloud-based IT services, leading incident monitoring, change coordination, and SLA compliance for dedicated clients. Key Highlights: 1. End-to-end management of cloud-based IT services. 2. Leadership in incident monitoring and change coordination. 3. Key liaison role between clients and technical teams to drive continuous improvement. **Description:** ---------------- Position Profile: Junior Operational Service Manager Work Mode: Hybrid; Location: Miraflores, Lima, Peru Job Description: As a Junior Operational Service Manager, you will be responsible for the end-to-end management and continuity of cloud-based IT services (Cloud). You will lead incident monitoring, change coordination, and compliance with Service Level Agreements (SLAs) for dedicated clients. You will act as a key bridge between client needs and technical teams to ensure continuous improvement and operational efficiency. **Requirements:** --------------- **Academic Qualifications:** * Bachelor's degree or equivalent in Systems Engineering, Computer Science, or related fields. * Minimum 1–2 years of experience in IT service management or similar operational roles. **Technical Knowledge:** * Cloud Computing: Solid knowledge of cloud infrastructure and services (especially AWS). * Project Management: Familiarity with project management methodologies and process improvement. * Analytics Tools: Proficiency in tools for SLA monitoring and technical reporting. **Desirable Skills:** * AWS Certified Cloud Practitioner (Highly valued). * Strong knowledge of ITIL 4, PMP, SCRUM, or other management certifications. * Experience in Root Cause Analysis (RCA) and cloud resource financial management (FinOps). **Personal Skills:** * Assertive communication and operational leadership. * Analytical ability and problem-solving under pressure. * Organization, proactivity, and strategic, customer-oriented mindset. * Accountability and commitment to business continuity. **What We Offer?** Salary: Competitive base salary Benefits: All statutory benefits. Language: English classes included. Continuous Training: Cloud solutions certification and training path (AWS, GCP, and Azure). Growth: Structured career development plan within the organization. **Send your CV to:** Luis.torres@iteraprocess.com Subject: Junior Operational Service Manager – \[First and Last Name]