Real Estate Visit Scheduler I

Description

Job Summary: We are seeking an organized and responsible Contact Center Manager to handle, qualify, and follow up with potential customers with high quality. Key Highlights: 1. Quick and professional customer service across multiple channels. 2. Lead management and qualification in CRM. 3. Support for marketing campaigns and business prospecting activities. We are looking for a Contact Center Manager to join our sales team. We seek an organized, responsible, and service-oriented individual capable of building trust from the very first conversation. You will be responsible for handling, qualifying, and following up with potential customers while maintaining a high standard of data organization and quality in information and CRM management. **YOUR MISSION:** Provide quick, courteous, and professional service to every customer contacting the company, ensuring accurate qualification, follow-up, and recording of commercial information to support the company’s orderly and sustainable growth. Handle inquiries received via phone calls, WhatsApp, web forms, real estate portals, and social media. Perform initial screening and qualification of potential customers. Identify customer needs, level of interest, and profile. Record, update, and maintain all commercial information in the CRM in an organized manner. Coordinate meetings, site visits, and referrals with the sales team. Follow up on potential customers and commercial opportunities. Reactivate databases and pending opportunities. Support marketing campaigns, events, and commercial prospecting activities. Maintain quick, organized, and professional service across all contact channels. Ensure the quality and continuous updating of information recorded in the CRM. **WE ARE LOOKING FOR:** Technical or university degree in Administration, Marketing, Communications, Business, or related fields. Minimum 2 years of experience in customer service, contact centers, telemarketing, commercial support, or similar roles. Experience using commercial CRM systems. Kommo experience is desirable. Excellent verbal and written communication skills. Ability to organize information and conduct consistent follow-up. Proficiency in Excel and digital tools. Responsibility, organization, and attention to detail. **WE VALUE:** **Professional growth interest within the real estate sector.** Honesty, responsibility, and commitment. Ability to build trust and maintain professional relationships. Organization and discipline in information management. Empathy and service orientation. Ability to work with KPIs and targets. Experience in the real estate industry. Ease in learning new technological tools. Positive attitude and team-oriented mindset. Work Schedule: Full Time. Days and Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m., and Saturdays, 9:00 a.m. to 1:00 p.m. **WHAT WE OFFER:** Compensation: PEN 1,100 to PEN 1,200 based on experience and profile alignment \+ productivity bonuses per closed sale, ensuring your income reflects your performance. If you are passionate about helping people, working methodically, building trusting relationships, and joining a team committed to excellence, we would love to meet you. Salary: PEN 1,100.00 \- PEN 1,200.00 per month Work Location: Hybrid in Lima, Lima