Description
Job Summary:
We are seeking a trainer with experience in mobile number portability products for the Spanish market, specifically Yoigo and Vodafone, and expertise in commercial talking points for billing upgrades.
Key Highlights:
1. Train and coach new advisors on mobile number portability campaigns.
2. Develop billing-upgrade talking points and objection-handling techniques.
3. Accompany and evaluate advisor performance during their training period.
**MANDATORY REQUIREMENT — PROVEN EXPERIENCE AND EXPERTISE REQUIRED**
The candidate must have **prior and verifiable expertise** in the following areas:
* **Mobile number portability products for the Spanish market**, specifically **Yoigo and/or Vodafone**.
* **Commercial talking points for "billing upgrade"**, including corresponding argumentation handling.
**WORK SCHEDULE:**
* MONDAY TO FRIDAY, 7 AM TO 3 PM
**Main Responsibilities**
* **Train cohorts of new advisors joining the campaign**
* Train on billing-upgrade talking points and objection-handling techniques specific to Spanish customers.
* **Accompany advisors on the floor during their learning curve (on-the-job training).**
* Evaluate trainees' performance and report progress to the supervisor.
**Desirable Qualifications:**
* **Specific experience with Yoigo or Vodafone.**
* Experience tracking conversion and quality metrics in outbound campaigns.
CALL US AT 912 336 312
Salary: S/.1,300.00 - S/.1,600.00 per month
Work Location: On-site employment