TELEPHONE SWITCHBOARD AGENT - SAN BORJA

Description

Position Summary: We are seeking a Telephone Switchboard Agent with technical education to deliver excellent service to patients and internal customers, managing calls and appointment bookings. Key Responsibilities: 1. Answer and resolve calls from the telephone switchboard 2. Provide excellent customer service 3. Manage appointment bookings Deliver an excellent level of telephone service to patients and internal customers, ensuring appropriate handling time. We require a **TELEPHONE SWITCHBOARD AGENT** **Profile**: \- Technical education in telemarketing, secretarial studies, etc. \- Minimum 1 year of experience in similar positions. **Responsibilities**: 1\) Answer and resolve 100% of incoming calls to the telephone switchboard. 2\) Monitor the Average Handling Time (AHT) for incoming calls to your extension. 3\) Provide excellent customer service. 4\) Take and manage appointment bookings for patients, etc. District: San Borja \- Work modality: On-site \- Schedule: Monday to Friday, 10:00 AM to 8:00 PM / Saturdays, 10:00 AM to 1:00 PM \- Statutory benefits \- Employment type: Payroll under General Regime\- Full-time \- Remuneration: S/1,200 \- Discounts on business line services \- Performance bonus of 50 soles (starting from the 3rd month) \- Possibility of 1 hybrid day (subject to performance evaluation) Age range: 18 years and older. \*Open recruitment for persons with disabilities Employment type: Full-time Salary: Starting from S/.1,200\.00 per month Application question(s): * How many years have you worked in this specific position? * Do you agree with the schedule of 10:00 AM to 8:00 PM Monday to Friday and 10:00 AM to 1:00 PM on Saturdays, and the proposed salary of 1200, in on-site modality? Education: * Completed technical degree (preferred) Work location: On-site employment