Sales Coordinator

Description

Job Summary: This role provides customer service and sales support, managing orders, logistics, finance, and commercial operations. Key Highlights: 1. Customer service and sales support 2. End-to-end order and logistics management 3. Coordination of administrative and financial operations **Your Role** ========== Deliver efficient customer service and support to sales representatives. This entails achieving the following sub-objectives: * Serve customers assigned to sales representatives * Serve new customers visiting the office. **Role Responsibilities** ----------------------------- * **Commercial Management** * Review and enter orders accurately into Oracle — including orders captured from Salesforce as well as manually entered orders. * Provide requested documentation to customers for each order. * Inform customers about their order status; send order confirmations. * Manage order holds approvals related to margins and discounts. * Notify sales representatives of order holds due to P1 Controlled License, margins and discounts, and credit/collections issues. * Handle customer complaints (ODM entry and tracking). * Submit information required by customers to prepare sworn statements needed to qualify for the drawback benefit. **Administrative and Financial Management** * Request release of credit-based sales orders that are held, as well as cash sales orders. **Operations and Logistics Management** * Inform customers about product delivery timelines. * Coordinate tanker scheduling (bulk product dispatches). * Coordinate product availability with included packaging. * Coordinate return and collection of containers loaned to customers. * Complete the Product Packaging Request Form when dispatch requires it for customers’ receipt of orders at their facilities. * Support physical inventory counts. **Procurement Management** * Coordinate direct sales dispatches of liquid caustic soda (via tankers) and caustic soda flakes (via truck) from the supplier’s warehouse to the customer, and port-based product sales to the customer. **Executive Management** * Comply with CASA Policy (Quality, Safety, and Environment). * Participate in achieving company objectives. * Participate in emergency evacuation drills conducted by the company. * Follow procedures, instructions, management programs, and CASA (Quality, Safety, and Environment) system requirements applicable to this position. **REQUIREMENTS** ============== **Education: Technical or University Level** **Field of Study or Specialization: Administration or related disciplines** **Experience: 1 year in similar positions** **Skills: Job knowledge** **Problem solving** **Interpersonal relations** **Office software proficiency** Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non\-binary candidates of all ethnicities and socio\-economic backgrounds. **Brenntag TA Team** --------------------