Customer Experience Intern

Description

Position Summary: Support customer voice and journey analysis, collaborate on information gathering, and manage initiatives to improve customer experience by creating and updating dashboards. Key Highlights: 1. Customer voice and journey analysis 2. Collaboration on improving customer experience 3. Creation of dashboards using Power BI and Looker Studio **Job Description** ---------------------- Support customer voice analysis to identify insights and gaps between expected and delivered service. Support detailed monitoring and analysis of the customer journey to identify critical touchpoints and improvement opportunities. Collaborate in collecting customer information through in-person (sales floor) and digital channels. Provide support in managing and tracking initiatives aimed at improving customer experience. Collaborate in creating and updating management dashboards using tools such as Power BI and Looker Studio. **Candidate Requirements** -------------------------- * Currently enrolled in the 7th to 9th semester of Industrial Engineering, Business Administration, or related fields. * Intermediate-level Excel proficiency (pivot tables, intermediate formulas). * Knowledge of Power BI and Looker Studio. * Ability to interpret data, identify insights, and generate actionable recommendations. This position is open to candidates with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we continuously reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and create opportunities that keep us at the forefront — driving us to constantly reinvent ourselves to deliver the best shopping experience at every point of contact with us.