Customer Service Manager

Description

Position Summary: Supervises compliance with Cashier procedures, managing staff and incidents to improve processes and ensure customer experience. Key Highlights: 1. Ensure compliance with Cashier and Treasury procedures 2. Maintain constant communication to improve processes and manage incidents 3. Guarantee effectiveness in cashier operations and customer service **Job Description** ---------------------- Ensure compliance with Cashier procedures by supervising assigned staff, managing incidents, and improving processes 1\. Ensure compliance with Cashier and Treasury procedures by assigned staff. 2\. Maintain permanent communication with the Store Manager and Central Cashier Manager, reporting area incidents, identifying improvement opportunities, and escalating area requirements. 3\. Manage adherence to cashiers' shift schedules. 4\. Guarantee effectiveness in change handling at cash registers, price changes, and cancellations (price variance reporting). 5\. Communicate current offers and promotions promptly and continuously to supervisors and cashiers. 6\. Comply with service routines and protocols applicable to your role within the Tottus “Kindness” service model. 7\. Ensure your team complies with service routines and protocols applicable to their roles within the Tottus “Kindness” service model. **Candidate Requirements** -------------------------- * Retail experience * Graduates in Business Administration, Industrial Engineering, or related fields * Minimum of 2 years as Supervisor or Cashier/Treasury Manager * Intermediate-level Office software proficiency **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new initiatives and innovate, take risks, and create opportunities that keep us at the forefront — driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us.