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Position Summary: Support the execution and monitoring of strategic customer experience (CX) projects focused on improving the use of digital tools in stores. Key Highlights: 1. Support strategic CX projects and improve in-store digital tools. 2. Collaborate on the design and enhancement of the physical kiosk user experience. 3. Contribute improvement proposals based on data analysis and field observation. **Job Description** ---------------------- Support the execution and monitoring of strategic CX projects, with a focus on improving the use of digital tools in stores. Support data collection, dashboard updates, and analysis of app functionality usage in stores. Support logistical and communication coordination for contests aimed at improving the use of digital tools in stores. Contribute improvement proposals based on field observation, data analysis, and best practices. Collaborate on the design and implementation of enhancements to the physical kiosk user experience at brick-and-mortar locations. Prepare presentations and progress reports for assigned projects across all stores. Provide support on projects as required by the direct supervisor. **Candidate Requirements** -------------------------- * Currently enrolled university student in Industrial Engineering, Business Administration, or related fields. * Interest in continuous improvement of customer experience and technology adoption. * Effective communication skills and ability to collaborate with multidisciplinary teams. * Proactivity, organization, and autonomy to manage multiple tasks simultaneously. * Proficiency in analytical tools (Excel, Locker Studio, GCP) and executive presentation tools. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to constantly reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
