Job Summary: We are seeking a cheerful and responsible individual for Customer Service and Sales in our Order Central, providing support and ensuring a sweet and satisfying customer experience. Key Highlights: 1. Join a team passionate about service in the pastry industry. 2. Manage orders and coordinate with production, stores, and cafeterias. 3. Professional development opportunities within a growing company. A family-owned business with over 30 years of experience in the pastry industry. At **Patty Pastelería**, we seek cheerful, responsible, and service-oriented individuals to join our team in the **Customer Service and Sales – Order Central** department, supporting our customers across multiple channels and ensuring a sweet and satisfying experience. **Office and store:** Miraflores **Fixed schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m. (in-person), and Saturday, 9:00 a.m. to 6:00 p.m. (remote). Sunday off. **Main responsibilities:** * Provide customer service and advisory support via digital and telephone channels. * Manage orders from registration through final delivery. * Validate customer payments. * Issue and manage receipts, invoices, and shipping guides. * Coordinate shipments with our own delivery service and third-party providers, performing constant follow-up. * Plan and optimize dispatch routes to ensure efficient delivery times. * Manage special orders (e.g., events, customized cakes, etc.), considering all requirements. * Coordinate with production, stores, and cafeterias to fulfill orders. * Administer recurring orders from cafeterias (scheduling and follow-up). * Serve corporate accounts (e.g., Cencosud: Wong and Metro), including purchase order review and logistics coordination. * Conduct order and incident follow-up. * Other duties related to the position as assigned by direct supervision. **Requirements:** * Minimum 1 year of experience in customer service, sales, or order management. * Basic Excel proficiency. * Prior experience in food, retail, or similar industries is desirable. **Benefits** * **Fixed salary:** S/ 1,400 \+ Sales bonus (up to S/500\). * **30% discount** on Patty Pastelería products. * **We provide the necessary tools** for your development and optimal performance. * Be part of a **growing company**, with a dynamic and challenging environment. * **Professional development opportunities.** * **Statutory benefits according to the SME regime.** Employment type: Full-time Salary: S/.1,400\.00 \- S/.1,401\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
