Service Coordinator

Description

Job Summary: This role coordinates on-site service work, serving as the primary point of contact for the customer and leading agile support coordination to exceed expectations. Key Responsibilities: 1. On-site service coordination with a customer-centric focus 2. Leadership and coordination of agile support 3. Collaboration to optimize resource allocation At **ABB**, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. **This position reports to:** Service Team Manager \_\_ Your Role and Responsibilities In this role, you will have the opportunity to coordinate on-site service work, ensuring compliance with ABB and customer guidelines. Each day, you will serve as the primary point of contact for the customer during service execution. Additionally, you will demonstrate your expertise by leading and providing agile support coordination to exceed customer expectations and enhance the customer experience. The work model for this role is: **Hybrid**. This position contributes to the **Automation Division** in Lima, Peru. You will be primarily responsible for: * Assessing gaps in service delivery, contract execution, and customer focus—collaborating with engineers and operations managers to mitigate identified issues. * Tracking completion of service visits and ensuring all documentation is completed promptly. * Maintaining and monitoring the database of competencies and certifications. * Collaborating with other coordinators to ensure Field Service Engineers’ resources are allocated to maximize responsiveness to customer service requests and contract fulfillment. * Coordination with internal, external, and customer suppliers * Tracking mobilization, administrative support, and staff transportation to assigned service execution sites. Qualifications for the Position * You hold a technical or university degree in Industrial Engineering, Business Administration, Electrical Engineering, or related fields. * You can demonstrate relevant experience and possess well-established skills, with 3–4 years of experience in similar roles. * You are highly skilled and enjoy working with management processes, service coordination, and the industrial/electrical market. * You possess advanced knowledge of purchase order management, requisition handling, and SAP usage. * You demonstrate passion and innovative capability in management, negotiation, and effective coordination with customers and contractors. * You have an intermediate–advanced level of English enabling fluent communication in professional environments. * Willingness to travel 50% of the time **At ABB, we are committed to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—combined with a strong focus on diversity, inclusion, and equal opportunity—are key drivers of our purpose: empowering everyone to create sustainable solutions.** Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit **https://www.abb.com** to learn more about the impact of our solutions across the globe.