Technical Support Analyst

Description

Job Summary: We are seeking a comprehensive Remote Technical Support Analyst to provide technical assistance to users and manage the logistics of technological equipment. Key Highlights: 1. Remote technical assistance and management of technological equipment. 2. Negotiation with suppliers and IT inventory control. 3. Opportunity for learning and professional development. We seek a Remote Technical Support Analyst with a well-rounded profile who can combine remote user technical support with the company’s technological equipment logistics management. You will be directly responsible for purchasing, inventory management, maintenance, and coordination with suppliers of laptops and peripherals, ensuring that every employee has appropriate and fully operational equipment. Occasional on-site visits may be required when physical inspection of equipment or supplier interaction is necessary. Main Responsibilities **User Support and Assistance:** Diagnose and resolve hardware, software, and connectivity issues remotely (Level 1 and Level 2\) using remote control tools and a ticketing system. **Procurement and Supplier Management:** Negotiate, obtain quotations for, and coordinate the acquisition of new laptops, components, and peripherals. Maintain operational relationships with procurement suppliers and external repair workshops. **Inventory Control:** Register, monitor, and keep up-to-date both physical and digital inventories of all IT assets (assigned laptops, reserve stock, accessories, and warranty statuses). **Maintenance and Repair:** Assess physical failures in devices, coordinate repairs with authorized technical services, or conduct occasional on-site inspections as needed. **Equipment Preparation and Dispatch:** Configure, format, and install corporate software on laptops prior to coordinating their delivery to users. **Access Administration:** Create and manage user accounts, email addresses, and corporate access credentials (Microsoft 365 / Google Workspace / Active Directory). MyApps is a company specialized in custom software development, tailored to meet each client’s specific needs. Our approach focuses on creating solutions that optimize processes, increase productivity, and generate value for businesses. We have a technical team that supports our clients from initial analysis through final project implementation. Requirements **Education:** Technical or university degree in Systems Engineering, Computer Science, Networking, or related fields. **Experience:** Minimum 2 years in Technical Support (remote or on-site), with proven experience in IT inventory management and interaction with hardware suppliers. **Willingness to Travel:** Availability for occasional travel (e.g., equipment inspection at workshops/suppliers, or timely laptop delivery/pickup). **Technical Knowledge:** Advanced diagnostics of laptop hardware (across various brands/models) and repair criteria. Proficiency in remote support tools (AnyDesk, TeamViewer, Quick Assist) and ticketing systems. Proficiency in spreadsheet applications (Excel/Google Sheets) or Software Asset Management (SAM) tools for rigorous inventory control. Administration of Microsoft 365, Google Workspace, and Windows 10/11\ environments. **Key Competencies:** Supplier negotiation, organizational skills, responsibility for asset custody, self-management, and excellent customer service. Benefits If you are passionate about directly contributing to a challenging business and your work impacts our customers’ satisfaction, this role is for you. Let’s go all in! **We Offer:** Opportunity for learning and professional development. A collaborative and dynamic work environment. Training in project management and digital tools.