Job Summary: We are seeking a professional to comprehensively manage banking operations and customer service, promote financial products, and maintain service quality. Key Responsibilities: 1. Comprehensively manage cash operations and customer service. 2. Promote and contract financial products, updating databases. 3. Resolve incidents and complaints while educating customers on the use of digital channels. **Want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Indefinite) **What Are We Looking For?** Receive metal cash boxes; recount vault-supplied cash before operations begin; and perform daily cash reconciliation and cash counts. Support archiving office documentation and its dispatch to the central archive. Receive cash and serve customers according to the Bank’s current procedures and regulations for product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange purchases/sales, transfers, remittances, opening accounts for Natural Persons, selling Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals, among others. Perform appropriate customer identification for payment transactions. Retain counterfeit banknotes detected during transaction processing. Report cash surpluses (exceeding operational limits) or shortages to the Branch Sub-Manager. Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in the incentive grid. Maintain updated, high-quality customer database information for clients served. Plan and support commercial activities using available tools, coordinating with the Branch Manager to achieve targets related to products/services/migration. Seize all opportunities arising during counter or lobby interactions to market products and services, as well as to update and maintain customer data—consistently and prioritizing each contact. "Consistently perform cross-selling during customer interactions—not limiting oneself to a single product or transaction itself—but continuing the sales process for complementary products, whenever possible." Gain maximum insight into customers and their needs, leveraging available tools. Provide comprehensive customer service, consistently maintaining a quality-oriented attitude, and educate and assist customers in using Digital and Alternative Channels. Manage incident or complaint resolution responsibly, ensuring service quality and response agility. "Identify dissatisfied customers or those intending to terminate their relationship with the Bank, in order to offer alternatives that may ensure their continued engagement, always considering value creation." Adequately monitor PPG progress against assigned objectives and activities, implementing necessary corrective actions or adjustments in coordination with the Branch Manager. "Attend all meetings to which you are summoned and participate actively, informing branch staff of issues identified during your management work, as well as key insights regarding the characteristics and needs of customers within your segment." Evaluate and analyze credit operations and escalate them to the appropriate levels for approval. Open all types of accounts requested by customers. Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Likewise, assign, cancel, or block coordinated cards and debit cards. Send documentation for deteriorated loans to Extrajudicial and/or Legal departments (in coordination with the Branch Manager). Perform registration, maintenance, and cancellation of direct debits. "Implement appropriate controls to ensure batch transaction processes are completed properly, preventing incomplete processes—for example, card cancellations prior to settlement dates, etc." Update and properly archive customer documentation. Perform other functions assigned by your supervisor in response to business needs. Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals. Carry out commercial actions and campaigns targeting non-personalized customer segments, as well as optional branch customers not assigned to any portfolio. Receive, count, verify, input, and report remittances jointly with the Branch Sub-Manager (dual control). Reverse transactions performed by other Universal Advisors (teller windows). Perform transactions with higher monetary limits than other Universal Advisors. Participate in and conduct the branch’s accounting reconciliation with the Branch Sub-Manager. Support the Branch Sub-Manager in maintaining customer-facing products and services. Dual control in branch opening and vault cash counts. Act as substitute for the Branch Sub-Manager during their absence. Support the Sub-Manager in journal entry accounting, if required. Inform, issue, cancel, or duplicate Debit Cards (within delegated authority), with the customer’s physical presence and consent. Consult and register customer information related to anti-money laundering activities. Support the Sub-Manager in managing ATM replenishment. Perform collateral and valuation reconciliations (Dual Control SGOF). **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We cultivate a collaborative and inclusive work environment that enables each person to show their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind realizing our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the role in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the relevant permit/visa, with the understanding that if, for any reason, (i.) the corresponding visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing the role in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
