Customer Excellence Lead

Description

Job Summary: Lead efficient order management and the Customer Service team, ensuring service level compliance and continuous improvement. Key Highlights: 1. Lead the end-to-end order management process 2. Drive continuous improvement and digitalization 3. Lead the Customer Service team **Location:** Lima, PE, 15823 **\#job\-location.job\-location\-inline { display:** inline; } **Department:** Customer Service **Full\-time or Part\-time:** Full\-Time **Job Type:** Employee **Shift:** On site **.buttontextc23a3e91845ba7f3 a{ border:** 1px solid transparent; } .buttontextc23a3e91845ba7f3 a: focus{ border: 1px dashed \#00a1de !important; outline: none !important; } Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world\-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube **Job Title:** Customer Excellence Lead **Business Unit:** AFLA **Location:** Peru **Area:** Supply Chain / Customer Service **Direct Report Job Title:** Customer Experience Head Peru Caribbean and Central America **1\. Job Objective:** Ensure efficient execution of the end\-to\-end order management process, guaranteeing data accuracy, adherence to processing timelines, and operational support to meet service level requirements. This role is responsible for operational service stability, ensuring control, discipline, and visibility in daily execution. **2\. Job Dimensions:** **3\. Key Responsibilities:** Lead the end\-to\-end order management process. Ensure on-time delivery date compliance. Manage operational incidents. Ensure data quality. Lead the Customer Service team. Guarantee SLA compliance. Identify deviations and corrective actions. Ensure order and risk visibility. Participate in S\&OE. Implement S\&OP decisions. Drive continuous improvement and digitalization. Comply with and promote Amcor’s Safety Leadership Principles. Promote compliance with the Internal Work Regulations, Internal Safety and Health Regulations, and Amcor Safety Standards. Promote compliance with the current BRCGS standard, GMP, and HARA. 4\. Relationships **Internal:** **External:** * Plant Operations Teams (Production Planning, Finance, Value\+, Logistics, etc.) * Commercial Managers, Value\+ and Customer Service Teams. * Sales Executives / Manager * Customers * Local Agents 6\. Requirements 6\.1 Work Experience and Academic Level **Required Knowledge and Experience:** 5–8 years of experience in similar roles within industrial companies, including 3 years leading teams. Intermediate-level Microsoft Office proficiency. Advanced Excel data handling. SAP proficiency (desirable). End\-to\-end management experience. **Academic Level:** University degree in Industrial Engineering, Business Administration, or related fields. Knowledge / Skills / Competencies **Knowledge / Skills / Competencies:** **Knowledge:** Knowledge of printing systems and graphic environments (desirable) International trade knowledge. Knowledge of materials and structures used in flexible packaging industry. Intermediate/advanced English proficiency **Competencies:** * Execution orientation * Leadership * KPI-driven management * Problem solving * Organization * Attention to detail * Coordination * Customer orientation **Other skills required for the role:** Strong interpersonal skills. Commercial acumen. Reliability and flexibility. Strong communication skills. Negotiation and decision-making skills. Team management experience. **.buttontextb0a45bf21434917c a{ border:** 1px solid transparent; } .buttontextb0a45bf21434917c a:focus{ border: 1px dashed \#00a1de !important; outline: none !important; } About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. **NYSE:** AMCR; ASX: AMC www.amcor.com \| LinkedIn \| YouTube **.jobdescription { font\-family:** customcef69263c61d4b27bc8d1; font\-size: 16px; }