Guest Experience Specialist

Description

Job Summary: Guest Service Specialists take the initiative to deliver a wide range of services that guide guests throughout their stay, creating a unique and memorable experience. Key Highlights: 1. Guest-centric and empowered to be on the move 2. No prior related work experience required 3. Part of a global team and Marriott International’s portfolio of brands **Additional Information** **Job Number**26101981 **Job Category**Rooms \& Guest Services Operations **Location**Calle Martin Dulanto 128, Lima, Peru, Peru, 15047 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not only about ensuring smooth guest check-in and check-out processes. Beyond that, it is about building a unique and memorable experience for our guests. Guest Service Specialists take the initiative to deliver a wide range of services that guide our guests throughout their stay. Their responsibilities go beyond typical front desk duties—they extend across key hotel areas with a steadfast focus on placing the guest first. They feel empowered to be on the move and to do whatever is needed at any given moment. Whether performing operational tasks, responding to guest requests, serving quality food, completing reports, or sharing information about local events and attractions, Guest Service Specialists ensure these interactions become integral parts of the guest experience. Regardless of role, certain fundamentals are essential to success: creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring professional appearance, attire, and communication. Guest Service Specialists are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 25 pounds without assistance; reaching overhead, bending, kneeling, twisting, stretching, and stooping). It is essential that Guest Service Specialists consistently perform these tasks—and other reasonable tasks as assigned—to ensure guest satisfaction and smooth hotel operations. DESIRED SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related work experience: No prior related work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* Fairfield by Marriott delivers a simple, beautiful stay no matter where you travel—featuring over 1,000 locations worldwide. The legacy of our family farm-inspired Marriott heritage informs a relaxing, reliable experience characterized by warm hospitality—all at an exceptional value. As part of our team, you will uphold the Fairfield Guarantee, our commitment to ensuring every guest departs fully satisfied. At Fairfield, we invite you to explore employment opportunities that sustain our hotels and uphold our service to the highest standard. By joining Fairfield by Marriott, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.