OPERATIONS MANAGER

Description

Position Summary: Leads field and backoffice project operations, ensuring coverage, productivity, and quality through coordination of large teams. Key Highlights: 1. Lead field and backoffice project operations 2. Coordinate large workgroups 3. Manage by indicators (KPIs) to ensure productivity and quality We are Incognitto, a leading Market Research company; due to our growth, we need to fill the following position: **Company:** Incognitto – www.incognitto.com **Modality:** Remote **Working Hours:** **Monday to Friday, 8:30 a.m. – 6:00 p.m.** (No work on Saturdays) **Hiring Timeline:** **Immediate** **Payroll Regime:** **MYPE (small business)** – benefits as per law **Salary (reference):** **S/ 3,000 – S/ 3,800** (based on experience) Position Objective Lead field and backoffice project operations, ensuring **coverage, productivity, quality, and on-time delivery**, coordinating **large groups**, and managing routes efficiently. Main Responsibilities * **Comprehensive operational planning:** schedules, weekly targets, resource allocation, and performance tracking. * **Route and coverage management:** design/optimize routes by zone, travel times, prioritization, and rescheduling. * **Lead large groups:** supervise and coordinate large teams (auditors/surveyors/supervisors/analysts), ensuring operational discipline, feedback, and quality standards. * **Quality control:** sampling-based validation, evidence verification, rework reduction, and incident management. * **Indicator-based management (KPIs):** daily/weekly productivity, route compliance, rework percentage, closure times, evidence quality. * Direct coordination with Management/Commercial teams to ensure deliverables, priorities, and process improvements. Requirements * Professional or technical degree (Business Administration, Industrial Engineering, or related fields). * Minimum **3+ years** of experience leading operations (team leadership/coordination), preferably with **large teams** and fieldwork. * Intermediate-to-advanced proficiency in Excel / Google Sheets (reporting, tracking, KPIs). * Strong organizational skills, leadership ability, sound judgment, and capacity to work under pressure. Employment Type: Full-time Salary: S/.3,000.00 \- S/.3,800.00 per month Work Location: On-site employment