Position Summary: We are seeking personnel for the FRONT DESK department to perform check-in/check-out, attend to guest requests, manage complaints and feedback, support the team, and administer petty cash. Key Highlights: 1. Manages guest check-in/check-out and requests 2. Handles and resolves complaints and feedback 3. Supports the front desk team and manages petty cash **We are SM HOTEL & BUSSINESS** **We are currently seeking FRONT DESK personnel to join our team!** **Responsibilities:** * Perform check-in and check-out in accordance with established policies and procedures. * Attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of products, early check-in, and late check-out. * Support the front desk team in carrying out their duties, ensuring adherence to established standards. * Effectively receive and hand over shifts, communicating relevant information and incidents that occurred. * Manage the front desk petty cash (e.g., currency exchange, balancing cash). * Process invoices and send receipts. * Follow up on inactive accounts, Occurrence Logbook, and Complaints Book. * Ensure the front desk is adequately stocked with necessary materials for daily operations. **Qualifications and Benefits:** * Availability to work full-time in San Miguel during scheduled shifts (8 hours). * Timely payments. * Monthly rotating schedules. * Sales incentives. Employment Type: Full-time, Permanent, Internships Experience: * Front desk agent: 1 year (Preferred) Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
