Hotel Receptionist

Description

Job Summary: We are seeking a charismatic receptionist to provide customer service, handle check-in/check-out, manage complaints, promote sales, and support the team. Key Highlights: 1. Customer service and handling of guest requests 2. Promotion of sales of additional products and services 3. Support in the development of the front desk team We are SM HOTEL \& BUSSINESS! We are looking for a receptionist\- especially one who is charismatic REQUIREMENTS: * Minimum 3 months of experience in customer service. * Basic knowledge of cash handling **Responsibilities:** * Perform check-in and check-out in accordance with established policies and procedures. * Attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of products, early check-in, and late check-out. * Support the front desk team in carrying out their duties while ensuring compliance with established standards. * Effectively receive and hand over shifts, communicating relevant information and incidents that occurred. * Manage the front desk petty cash (e.g., currency exchange, reconciliation). * Process invoices and send receipts. * Follow up on inactive accounts, Occurrence Logbook, and Complaints Book. * Ensure the front desk has all necessary materials for daily operations. **Competencies and Benefits:** * Availability to work full-time in San Miguel during shifts (8 hours). * Timely payments. * Monthly rotating schedules. * Sales incentives. Employment Type: Full-time, Permanent Work Location: On-site employment Work Location: On-site employment