Job Summary: Provide operational and administrative support in customer service, ensuring efficient management and timely updates of information in systems. Key Highlights: 1. Professional development opportunity 2. Positive work environment 3. Comprehensive management of customer inquiries and complaints **Job Objective** Provide operational and administrative support to the Customer Service Supervisor, ensuring timely, organized, and efficient service. Additionally, ensure accurate updating of information in management systems, case traceability, and continuous follow-up of requests until closure. **Requirements** * Graduate or Bachelor’s degree in Administration, Communications, Marketing, Business Management, or related fields. * Minimum 1 year of experience in customer service. * Experience in real estate or construction companies is desirable. * Experience in managing and tracking customer requests, complaints, and requirements is desirable. **Knowledge** * Basic knowledge of real estate processes. * Intermediate-level Microsoft Excel. * Proficiency in Microsoft Office. * CRM experience is desirable, especially with Sperant or other management systems. * Document management and database control. * Writing emails, letters, and reports. * Handling customer service channels: email, telephone, WhatsApp, and digital platforms. **Responsibilities** * Monitor and manage daily customer inquiries, requests, and requirements received through customer service channels. * Provide timely responses and conduct continuous follow-up on each case until closure. * Coordinate with various internal departments to ensure timely handling and resolution of requests within established deadlines. * Keep customers informed about the status and progress of their requests. * Manage complaints, special requests, and cases requiring priority follow-up. * Register and update information in the CRM, Excel, and other control tools. * Maintain updated databases and ensure proper traceability of each case. * Validate the quality and consistency of information recorded in systems. * Prepare follow-up reports and departmental performance indicators. * Identify and promptly alert on pending, overdue, or non-compliance-risk cases. **Benefits** * Salary: 1800 (RXH) * Professional development opportunity. * Positive work environment Salary: S/.1,800.00 per month Application Question(s): * Do you have at least 1 year of experience in customer service? * Have you managed customer complaints, inquiries, or requests with follow-up until closure? * Do you have experience using CRM or management systems to register and track cases? * Do you have experience working in real estate or construction companies? * Do you agree with the salary of 1800 (RXH)? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
