Reception

Description

Job Summary: We are seeking a Receptionist for Nobility Hotels, responsible for check-in/out, guest service, reservation management, and billing. Key Highlights: 1. Customer service experience and problem resolution 2. Check-in/out management, reservations, and billing 3. Collaborative work and results orientation **Nobility Hotels** **Experience and Knowledge by Position or Department** **RECEPTION** * Receptionist **Main Responsibilities:** Perform check-in and check-out procedures in accordance with established policies and procedures. Promote sales of early check-in, late check-out, upsells, and walk-ins. Attend to guest requests (information, wake-up calls, transportation, etc.). Handle and resolve guest complaints. Answer internal and external telephone calls received at the hotel. Use the PMS platform to process account billing and fulfill guest requests. Perform cash reconciliation at the start and end of each shift. Issue receipts and invoices and collect payments. Manage, create, and confirm reservations. Additional duties as assigned by direct supervisor. **Experience and Qualifications:** Completed technical or university education in hotel services administration, hospitality and tourism administration, business administration, or related fields. Minimum 1 year of experience in similar positions. Intermediate-level proficiency in Microsoft Office and Excel. Advanced English proficiency. Basic Office skills; Zeus platform and Infhotel knowledge (preferred). Availability to work 48 hours per week on rotating shifts. Minimum education requirement: technical degree; 1 year of experience required. **Competencies:** Customer orientation, complaint handling, and problem resolution\- Planning and organization. Proactivity, responsibility, honesty, flexibility. Results orientation. Collaborative work. Analytical thinking. **Attention:** HR Department, Ghilary Vega Position Type: Full-time Work Location: On-site employment