WORKSHOP MANAGER

Description

Position Summary: Strategically lead automotive workshop operations, managing teams and ensuring achievement of profitability, productivity, and customer satisfaction objectives. Key Highlights: 1. Strategic leadership and management of high-performance teams. 2. Results-oriented and profitability-focused approach to after-sales operations. 3. Development of strategies to increase revenue and customer loyalty. AUTOMOTIVE WORKSHOP MANAGER **Position Objective** Strategically manage the company's service workshop operations, leading Workshop Managers and after-sales teams to ensure achievement of profitability, productivity, service quality, customer satisfaction, and organizational and brand-established standards. **Requirements** * University degree in Mechanical Engineering, Industrial Engineering, Automotive Engineering, Business Administration, or related fields. * Minimum of **5 years** of managerial experience leading automotive workshop operations. * Proven experience in **automotive sales dealerships and after-sales service operations**. * Experience leading leadership teams (e.g., Workshop Managers, After-Sales Managers, Service Supervisors, or similar roles). * Knowledge of after-sales management, workshop operations, warranties, spare parts, service processes, and customer service. * Experience in budget preparation and administration, financial analysis, and cost control. * Proficiency in after-sales and profitability management indicators (KPIs). * Advanced proficiency in Microsoft Office. * Valid driver's license. Main Responsibilities * Design and implement the operational and commercial strategy for workshops and after-sales services. * Lead, supervise, and evaluate the performance of Workshop Managers, ensuring achievement of established objectives. * Define and monitor productivity, efficiency, profitability, service quality, and customer satisfaction indicators. * Establish continuous improvement plans to enhance productivity and optimize service processes. * Supervise compliance with quality, safety, and brand-represented guidelines and standards. * Manage the department’s annual budget and ensure achievement of financial objectives. * Analyze operational and financial results, implementing corrective and preventive actions. * Coordinate with Sales, Parts, Warranty, Logistics, and Administration departments to ensure integrated operations. * Develop strategies to increase after-sales business revenue and strengthen customer loyalty. * Lead improvement, transformation, and expansion projects for workshop operations. Competencies * Strategic leadership. * Development and management of high-performance teams. * Strategic planning. * Results- and profitability-oriented mindset. * Strong analytical ability and decision-making skills. * Negotiation and influence. * Change management. * Effective communication. * Business acumen. * Customer orientation. Competitive market-based salary. Interested candidates please contact 953\-044\-285 (WhatsApp) Work Location: On-site employment