Job Summary: Provide on-site and remote technical support to end users in stores, warehouses, and distribution centers, diagnosing and resolving hardware, software, and communications incidents. Key Highlights: 1. On-site and remote technical support in retail environments. 2. Diagnosis and resolution of hardware and software incidents. 3. Participation in technology implementation projects. **Job Description** ---------------------- Provide support for technological devices used in stores, warehouses, and distribution centers, complying with established SLAs. * Provide on-site and remote technical support to end users in stores and offices. * Diagnose and resolve hardware, software, communications, and peripheral incidents. * Handle Level-1 incidents involving POS systems, scales, Zebra/Bixolon thermal printers, barcode scanners, self-service kiosks, PDTs, and other store devices. * Execute installation, configuration, and maintenance procedures for technological equipment. * Monitor and escalate critical incidents promptly according to established SLAs. * Monitor the availability and proper functioning of the technological infrastructure in stores. * Participate in implementation, renewal, and deployment projects for technological solutions. * Maintain up-to-date technological inventory and ensure traceability of assigned assets. * Coordinate with vendors and internal departments to address incidents requiring specialized support. * Document procedures, recurring incidents, and implemented solutions in corporate platforms. * Ensure compliance with security policies, operational continuity, and IT standards. * Conduct scheduled store visits for preventive and corrective maintenance. **Candidate Requirements** -------------------------- * Technical or university graduate in Systems Engineering, Computer Science, or Information Technology. * Minimum 2 years of experience in technical support, help desk, or IT infrastructure support. * Desired experience in retail companies, supermarkets, logistics, or commercial chains. * Knowledge of Windows 10/11, software installation, and device configuration. * Basic knowledge of TCP/IP networks, DHCP, DNS, Wi-Fi, and LAN connectivity. * Experience managing tickets and incidents under SLA compliance. * Availability to travel between stores as required by operational needs. * Availability to work rotating shifts and schedules. * Ability to diagnose and resolve hardware and software issues. * Experience supporting POS systems, scales, thermal printers, and barcode scanners. This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities enabling us to remain at the forefront — constantly reinventing ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
