Job Summary: This position seeks a leader to plan, direct, and supervise office activities, optimize processes, develop strategies, train staff, and ensure high-quality customer service. Key Highlights: 1. Leads and supervises all office activities. 2. Develops strategies to achieve objectives. 3. Motivates and trains staff, ensuring service quality. **Job Description** ---------------------- Plan, direct, and supervise all office activities under your responsibility and ensure process optimization. Provide strategies to platform, operations, and acquisition areas to achieve established objectives. Ensure that your staff is properly informed and trained on all processes and procedures—including those related to new products—and monitor their proper implementation. Continuously motivate staff and analyze all relevant information to formulate strategies that guide your team toward achieving branch objectives and goals, as well as support sound decision-making. As the Branch Customer Service Quality Responsible, implement timely action plans to ensure progressive improvement and attainment of the Bank's defined standards. Serve, inform, advise, and resolve inquiries from both internal and external customers. Ensure office compliance with applicable regulations and procedures. Ensure the office maintains sufficient stock of materials and supplies to operate without interruption. **Candidate Requirements** -------------------------- * University degree in Business Administration, Marketing, or related fields. * Minimum 2 years of experience in similar positions. * Experience in Cash Handling and Control. * Experience in Performance Indicator Management. * Experience in financial institutions and/or insurance companies. * Experience leading work teams of 10 or more people. * Intermediate-level Excel proficiency. * Availability to work in PIURA. * Availability to work rotating shifts from Monday to Sunday, with one day off per week. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to this position. 2\. Check your email. 3\. Log in to Aira and respond to the requested questions and/or assessments. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new initiatives and innovate, take risks, and create opportunities that keep us at the forefront—driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
