Reservation Executive

Description

Position Summary: We are seeking a Senior Reservation Executive to manage, coordinate, and supervise reservations for tourism services, ensuring operational quality and efficiency. Key Highlights: 1. Comprehensively manages and coordinates reservations for tourism services. 2. Negotiates with suppliers and resolves operational incidents. 3. A key role in customer experience and service quality. We are looking for you! At **Peru InsideOut**, we are looking to incorporate a **Senior Reservation Executive** into our team to work at our Lima office in an on-site mode. The selected candidate will be responsible for **managing, coordinating, and supervising reservations for our tourism services**, ensuring the proper execution of each operation, efficient coordination with suppliers, and adherence to our quality standards. We seek a candidate with solid experience in the tourism sector, who is organized, solution-oriented, skilled in negotiation, and capable of autonomously managing operational situations. Requirements * **Minimum 3 years of experience in reservations, tourism operations, or similar positions.** * Technical or university studies in Tourism, Hospitality, Tourism Administration, or related fields. * Experience managing reservations for hotels, transportation, excursions, restaurants, trains, and other tourism services. * Experience coordinating and negotiating with tourism suppliers. * Proficiency in handling rates, availability, cancellation policies, and commercial terms. * Proficiency in Microsoft Office, especially Excel. * Strong organizational, planning, and multitasking skills for managing multiple simultaneous reservations. * Ability to promptly and judiciously resolve incidents and operational situations. * Excellent communication and professional interaction with suppliers and internal teams. * High sense of responsibility, attention to detail, and results orientation. * Immediate availability. * Knowledge of **English and/or Italian** is valued (Desirable) * Alignment with our values: passion for tourism, commitment to quality service, responsible tourism, equity, and inclusion. Responsibilities * Comprehensively manage and coordinate reservations for tourism services. * Process reservation requests, confirmations, modifications, and cancellations. * Continuously verify availability, rates, conditions, and policies of contracted services. * Coordinate with hotels, operators, transport providers, restaurants, guides, and other suppliers. * Negotiate and validate rates and commercial terms with suppliers. * Track reservations and services until proper confirmation is achieved. * Ensure reservation information is accurate and correctly recorded. * Maintain updated internal systems, files, and reports for the department. * Identify and resolve incidents related to reservations and contracted services. * Provide ongoing support and coordination with Commercial and Operations departments. * Monitor payments, deadlines, and supplier-established conditions. * Propose improvements to internal processes within the Reservations department. * Ensure efficient, organized management aligned with **Peru InsideOut**'s quality standards. Salary: Starting from S/.1\.00 per month Workplace: On-site employment