Bilingual Virtual Assistant

Description

Summary: This remote Bilingual Virtual Medical Assistant role involves essential clinical and administrative operations for U.S. healthcare providers, ideal for medical graduates seeking professional growth. Highlights: 1. Revolutionizing healthcare operations with exceptional VMA services 2. Essential part of clinical and administrative operations for U.S. providers 3. Compassionate liaison between patients, physicians, and healthcare providers **About EZ MD Solutions** At EZ MD Solutions, we are revolutionizing healthcare operations by providing exceptional Virtual Medical Assistant (VMA) services to healthcare providers across the United States. Our dedicated global team enables physicians and medical practices to deliver top\-quality patient care with efficiency, compassion, and seamless support. As we continue to grow, we are seeking a talented **Bilingual Virtual Medical Assistant** based in Colombia to join our expanding team and support dental, orthodontic, and healthcare providers in the U.S. **Your Role** As a Bilingual Virtual Medical Assistant (VMA), you will be an essential part of both clinical and administrative operations for healthcare providers in the U.S. This fully remote role is ideal for medical graduates seeking a professional career opportunity with the potential for growth in an international healthcare setting. **Key Responsibilities:** **Administrative Support** * Manage physician schedules and patient appointments. * Maintain and update Electronic Health Records (EHR) accurately. * Handle documentation, prior authorizations, and ensure compliance with healthcare regulations. **Clinical Assistance** * Prepare patient charts and coordinate lab and diagnostic orders. * Communicate lab and imaging results to patients professionally and empathetically. * Assist with medication management, treatment plans, and follow\-ups. * Enroll patients in support programs (medication assistance, transportation, disability benefits, housing, and food services). **Patient Engagement** * Serve as a compassionate liaison between patients, physicians, pharmacies, and healthcare providers. * Provide clear, empathetic guidance to patients about their care. * Offer outstanding customer service with a positive, professional attitude. **Qualifications** **Experience \& Skills:** * **1–2 years of experience** in dental, orthodontic, or healthcare patient calls * Proven ability to handle outbound follow\-ups, reactivations, and lead conversions * Strong understanding of patient communication and appointment scheduling **Language Proficiency:** * **Fluent in English and Spanish** (both written and verbal) with excellent phone presence **Technical \& Personal Requirements:** * Must reside in **Latam** and be available to work **U.S. time zones** * Comfortable working with CRM platforms (GoHighLevel, Practice Beacon, or similar) * Proficient with technology: Power Dialers, SMS systems, calendar tools, and basic software * Reliable **high\-speed internet connection** and a **quiet, private home workspace** **Why Join EZ MD Solutions?** * **Work From Anywhere**– Enjoy the flexibility of working remotely from your home while building your career with a respected international company * **Competitive Pay in USD** – Earn a stable income in U.S. dollars, enhancing your earning potential * **Career Development \& Training** – Access continuous training, mentorship, and growth opportunities in healthcare sales and patient engagement * **Join a Diverse, Global Team** – Collaborate with healthcare professionals from around the world in a mission\-driven, supportive environment * **Improve Work\-Life Balance** – Eliminate commute stress while making a meaningful impact on patient care globally Job Type: Full\-time Application Question(s): * Do you have experience with dental, orthodontic, or healthcare patient calls? * Do you have a dedicated, quiet workspace suitable for remote work? Education: * Bachelor's (Preferred) Language: * English (Required) Work Location: Remote