Customer Experience Supervisor

Description

Job Summary: We are seeking a Customer Experience Supervisor to lead the cashier team, ensure operational and financial control, and guarantee an exceptional service experience. Key Highlights: 1. Lead the cashier team and ensure an exceptional service experience. 2. Handle customer complaints and apply customer service protocols. 3. Opportunity for professional growth and a positive work environment. At **SUPERMERCADOS HOLI**, we strive to provide close, agile, and high-quality service, ensuring that every customer enjoys a unique experience on each visit. Therefore, we are looking for a **Customer Experience Supervisor** to lead our cashier team, ensure operational and financial control at the point of sale, and deliver an exceptional in-store service experience. If you are passionate about leadership, organization, and excellence in service, we want to meet you! **Requirements:** * Technical or university studies in Administration, Accounting, or related fields (preferred). * Minimum 1–2 years of experience supervising cashiers or teams in retail. * Knowledge of POS systems, cash reconciliations, and cash control. * Intermediate-level Excel proficiency. * Availability to work rotating shifts (mandatory). * Availability for on-site work. **Responsibilities:** * Supervise cashier opening and closing procedures, cash reconciliations, and discrepancy control. * Manage customer complaints and ensure adherence to service protocols. * Supervise correct application of promotions and sales at the point of sale. * Prevent losses through control of cancellations, returns, and scanning. * Lead and organize the cashier team. **Benefits:** * Formal employment registration from day one. * Market-competitive salary. * Growth opportunities. * Positive work environment. **Position Type:** Full-time **Work Modality:** On-site – Rotating shifts Position Type: Full-time, Part-time Application Question(s): * In which district do you currently live? * Are you available to rotate among Barranco, Chacarilla, Magdalena, and Jesús María? * How many years of experience do you have supervising cashiers? * Do you have immediate availability for rotating shifts? Work Location: On-site employment