Customer Service

Description

Job Summary: We are seeking proactive and responsible personnel for customer service to ensure accurate registration, receipt, dispatch, and delivery of parcels, as well as proper cash handling. Key Highlights: 1. Efficient and courteous customer service. 2. Comprehensive management of parcels and cash operations. 3. Working in a service-oriented team. Job Description: We are currently looking for customer service personnel to join our team. We seek a proactive, responsible, and service-oriented individual who delivers efficient and courteous service to our customers, ensuring accurate registration, receipt, dispatch, and delivery of parcels, as well as appropriate handling of the agency’s cash operations. Position Objective To provide efficient, courteous, and prompt customer service at the agency, ensuring accurate registration, payment collection, receipt, and delivery of parcels while complying with the company’s operational procedures and quality standards. Requirements * Technical or university studies in Administration, Commercial Cashiering, Customer Service, Logistics, Computer Science, or related fields. * Minimum 1 year of experience in customer service, cash handling, sales, or similar positions. * Proficiency in Microsoft Office and computer systems at the user level. * Knowledge of issuing payment receipts and cash handling. * Availability to work on-site. Main Responsibilities * Assist customers by providing information on rates, destinations, schedules, and services offered by the company. * Accurately register parcels and transactions in the system. * Verify sender and recipient details to ensure correct shipment handling. * Receive and deliver parcels according to established procedures. * Perform collections and issue payment receipts. * Resolve basic customer inquiries and incidents. * Track shipment status and provide up-to-date information. * Maintain organized and updated physical and digital agency documentation. * Support internal control and custody of parcels within the agency. * Comply with the company’s operational procedures and internal policies. Work Location: On-site employment Salary: S/.1,200\.00 \- S/.1,400\.00 per month Work Location: On-site employment