Customer Service Representative

Description

Summary: Michi Group is seeking a dedicated Customer Service Agent to provide excellent support to guests by managing calls, assisting with reservations, and resolving issues remotely. Highlights: 1. Opportunity to grow with a hospitality-focused company 2. Supportive team environment 3. Provide excellent support to guests remotely Michi Group operates hotels around the world, with a focus on creating outstanding guest experiences. We’re looking for a dedicated **Customer Service Agent** to join our remote team and provide excellent support to our guests. **Responsibilities** * Answer and manage incoming calls in a professional and friendly manner * Assist hotel guests with reservations, questions, and concerns * Resolve guest issues with efficiency, empathy, and professionalism * Provide clear and accurate information about hotel services and policies * Escalate complex concerns to the appropriate manager when necessary * Maintain detailed records of guest interactions and outcomes * Support the **night shift** operations to ensure smooth guest experiences **Requirements** * **Fluent English (spoken and written)** – must be excellent * Strong communication and interpersonal skills * Professional, customer\-focused attitude * Reliable computer/laptop and a quiet, dedicated workspace * Stable high\-speed internet connection * Problem\-solving skills and ability to stay calm under pressure * Previous customer service or call center experience preferred, but not required * Availability to work **afternoon/night shifts** (24 hrs/week) **What We Offer** * Remote work * Part time Job \- Weekends * Opportunity to grow with a hospitality\-focused company * Supportive team environment Job Type: Full\-time Pay: S/.800\.00 \- S/.1,000\.00 per month Work Location: Remote