Administrative Assistant - Receptionist

Description

Job Summary: Administrative Assistant and Customer Service Representative for a Therapeutic Center, delivering warm, organized, and efficient service to patients and professionals. Key Highlights: 1. Committed to mental health and well-being. 2. Join a team dedicated to warm, high-quality care. 3. A respectful, ethical, and collaborative work environment. JOIN OUR TEAM! ADMINISTRATIVE ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE **Miraflores \| On-site \| Full-time** We are a **Therapeutic Center** specializing in care for children, adolescents, and adults, committed to delivering high-quality services, human warmth, and professional excellence. Currently, we are seeking a **responsible, organized, proactive, and service-oriented individual** to join our team as an **Administrative Assistant and Customer Service Representative**. We seek someone who enjoys interacting with people, excels at organizing and managing diverse tasks, diligently follows up on processes, and wishes to grow professionally. WHAT WILL BE YOUR MISSION? You will play a vital role in the daily operations of our center. Your mission will be to contribute to delivering a warm, organized, and efficient experience to our patients, clients, and professionals, ensuring smooth administrative, operational, and customer service processes. KEY RESPONSIBILITIES * Respond to inquiries from patients, clients, and professionals via **WhatsApp, phone calls, email, and social media**. * Provide clear and timely information about our services, hours, fees, and promotions. * Follow up on inquiries from potential clients. * Support commercial follow-up and **booking and service closures**. * Manage the scheduling process for consultation rooms and offices. * Administer, organize, and keep professionals’ calendars up to date. * Send timely appointment reminders and follow up on appointments to help reduce no-shows. * Register, update, and maintain an organized database of patients, clients, and professionals. * Receive, guide, and provide courteous service to patients, clients, and visitors. * Track payments, bookings, and other administrative processes. * Support daily income tracking and perform basic cash register closing. * Handle inquiries, complaints, feedback, and incidents empathetically, professionally, and solution-oriented. * Maintain the reception area and common spaces tidy, clean, and presentable. * Coordinate cleaning, maintenance, and supply replenishment requirements. * Supervise the proper functioning of consultation rooms and offices. * Support the organization and management of administrative documents, records, and files. * Follow up on pending tasks, coordination efforts, and processes. * Provide administrative and operational support to management. * Perform other related duties contributing to the center’s smooth operation. REQUIREMENTS * Technical or university studies in **Administration, Secretarial Studies, Marketing, Business, or related fields**. * Prior experience in customer service, reception, administrative assistance, or similar roles. * Proficiency in **Microsoft Office: Word and Excel**. * Experience with **Canva** and digital tools. * Familiarity with **Google Drive, Google Calendar, and other digital organization tools**. * Experience or aptitude for customer interaction via **WhatsApp Business, phone calls, and social media**. * Excellent writing, spelling, and communication skills. * Ability to manage multiple tasks and effectively track processes. * Desired experience in sales, commercial follow-up, or handling inquiries from potential clients. * **Preferably reside in Miraflores or nearby districts to facilitate commuting and adherence to the on-site schedule.** COMPETENCIES WE SEEK * Organization and planning. * Responsibility and commitment. * Effective, courteous, and professional communication. * Customer orientation and service mindset. * Proactivity and initiative. * Problem-solving ability. * Skill in process tracking and closure. Attention to detail. Goal orientation and objective achievement. Willingness to learn and collaborate effectively in a team. **WORK SCHEDULE** **Mode: Full-time** **Monday to Friday: 8:00 a.m. to 5:00 p.m.** **Monthly salary: S/ 1,200** BENEFITS * **Recognition and awards for outstanding performance.** * **Fixed Monday-to-Friday schedule with weekends off.** * **Birthday day off** * **Discounts and benefits for the employee and their family** * **Training and professional growth opportunities \- Career path** Additionally: * Formal payroll registration. * Timely payments. * A respectful, ethical, and collaborative work environment. * Opportunity to join a team committed to mental health and well-being. ADDITIONAL INFORMATION **Vacancy available:** 01 **Work location:** Miraflores **Mode:** On-site **Start date:** Immediate **Interested candidates may submit their updated CV with photograph.** * **Apply now and become part of a team committed to delivering warm, organized, and high-quality care!** Salary: Up to S/.1,200\.00 per month Work location: On-site employment