Digital Commercial Assistant

Description

Job Summary: Importaciones Sudamérica is seeking a Digital Commercial Assistant to manage customers, convert inquiries into quotations, and close sales using digital channels. Key Highlights: 1. Manage customers and inquiries through social media and digital channels. 2. Prepare customized quotations and conduct continuous sales follow-up. 3. Maintain an organized and up-to-date digital customer portfolio, achieving conversion targets. At **Importaciones Sudamérica**, a company specializing in the distribution of disposable security equipment, we are looking for a **Digital Commercial Assistant** to join our team. **Responsibilities:** * Manage customers via **social media and other digital channels** (WhatsApp, website, etc.). * Respond to messages and inquiries within **established timeframes**. * Qualify leads based on customer type, needs, volume, and urgency. * Convert digital inquiries into **formal quotations**. * Handle incoming calls from interested customers. * Confirm orders and coordinate deliveries with relevant departments. * Prepare **customized quotations** according to customer requirements. * Conduct continuous follow-up with customers until **sale closure**. * Manage post-sales inquiries and complaints. * Conduct post-sales follow-up to encourage **repeat purchases**. * Address objections related to price, stock, or delivery timelines. * Maintain an **organized and up-to-date digital customer portfolio**. * Achieve **monthly conversion and sales targets**. * Provide clear, professional, and brand-aligned information. **Requirements:** * Technical or university degree in Administration, Marketing, Business, Communications, or related fields. * Minimum **1 year** of experience in digital customer service, sales, or commercial support (preferred). * Proficiency in **WhatsApp Business, social media platforms, and corporate email**. * Basic knowledge of quotation preparation and commercial follow-up. * Strong written and verbal communication skills. * Results-oriented and customer-focused mindset. * Organizational skills and ability to track tasks effectively. **Benefits:** * Full payroll with all statutory benefits * Biweekly payments * Monday to Friday work schedule * Pleasant working environment * Career development path Salary: S/.1,200.00 \- S/.1,800.00 per month Application Question(s): * Salary expectations * District of residence * Current mobile phone number * Academic degree Workplace: On-site employment